Frequently asked questions
By browsing this page, you can answer your questions about the ordering, payment, shipping and return process. Here you can find all the details you need for an effective purchase. If you still have questions, our support team is always ready to answer you.
Frequently asked questions
1. How long is the shipping time?
We usually ship items within one day of receiving the order. From that point, it will take 7-12 days for the items to reach you. As soon as your product is shipped, you will receive a tracking number that allows you to always be informed of every step of your order.
2. What's your return policy?
3. Can I cancel my order?
4. What happens if I receive the wrong item?
5. Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.